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Frequently Asked Questions

Downloads, payments, refunds aur license ke baare me sabhi sawaalon ke jawab.

Downloads

Payment verify hote hi aapke account me download links apne aap activate ho jate hain. Aapko koi extra form bharne ki zaroorat nahi - bas 'My Downloads' section me jaayein aur download button dabayein.

Har product ka download limit aur link expiry order details me dikhti hai.

Sabse pehle apna email verify karein (inbox me link hoga). Uske baad 'My Orders' me order ka status dekhein.

Agar payment 'Paid' dikhta hai lekin download link nahi hai, to 5-10 minute wait karein - payment verification webhook se thoda late ho sakta hai. Phir bhi na mile to support ticket banayein aur order number zaroor batayein.

Refunds

Dashboard me 'My Refunds' section se request bhejein ya support ticket banayein. Request me order number aur reason likhein.

Hum 5 working days me review karte hain. File corrupt ya product description se mismatch ho to refund approve hota hai. Poori policy 'Refund Policy' page par hai.

Orders

Default setting me ek hi product ek baar khareeda ja sakta hai - cart me dobara add karne par warning milti hai. Agar aapko doosri copy chahiye (jaise backup ya team member ke liye) to support se contact karein, hum multiple purchase allow kar denge.

Haan. 'My Orders' ya 'Invoices' section se har paid order ka invoice download kar sakte hain - PDF me GST breakdown ke saath.

Payments

Checkout page par subtotal, discount, tax aur total saaf dikhte hain - server par har calculation database se fresh hoti hai.

Phir bhi koi dikkat ho to order place na karein aur humein bataayein. Hum order cancel karke full refund de denge aur pricing fix karenge. Aapka nuksan nahi hoga.

License

Nahi. Har download link aapke account se tied hai. Har download ka record (IP, timestamp) save hota hai.

Link share karna license violation hai - is case me admin download permissions revoke kar sakta hai aur account suspend kar sakta hai.

Products

Jab admin naya version upload karta hai, aapko email milta hai aur aapke 'My Downloads' me link naye version par update ho jata hai. Aapka download limit dobara reset nahi hota - wahi limit rehti hai.

Sawaal reh gaya?

Support team se baat karein - working days me 24 ghante me reply milta hai.

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